The Benazir Income Support Programme (BISP) has announced a major change for millions of families across Pakistan. Starting with the September 2025 instalment, traditional BISP camp sites will no longer operate. Instead, all payments will be distributed through authorised shops, retailers, and HBL Konnect agents. This step makes the process more accessible, convenient, and secure for women, widows, elderly citizens, and differently-abled beneficiaries.
This guide explains why the government closed the camp sites, how beneficiaries can now collect payments, what benefits this change brings, potential challenges, and safety tips to ensure smooth and fair transactions.
Camp sites were introduced in 2023 to centralise disbursements and reduce fraud. However, they created several practical issues for beneficiaries:
- Long travel distances – Families had to spend money and time reaching camp locations.
- Uncomfortable waiting conditions – Hours under the sun with little to no facilities.
- Overcrowding and delays – Massive queues created confusion and sometimes accidents.
- Physical strain – Elderly people, widows, and disabled beneficiaries struggled the most.
To address these hardships, the government decided that returning to shop-based payments would be more efficient and user-friendly.
What This Change Means for Beneficiaries
From September 2025, BISP payments will be collected in a more convenient way:
- No need to travel to camp sites or wait for hours.
- Payments available through local shops, retailers, and HBL Konnect agents.
- Faster transactions that save time and travel costs.
- Easier access for women, the elderly, and rural families.
This new approach makes BISP disbursements more inclusive and practical, ensuring smoother financial support for every eligible household.
How to Collect Your BISP Payment from Shops
Beneficiaries can now receive their Rs. 13,500 instalment directly from nearby authorised retailers.
Step 1: Check Eligibility and Payment Status
- SMS Method: Send your CNIC to 8171.
- Online Portal: Visit the official BISP 8171 web portal.
Step 2: Locate an Authorised Shop or Retailer
- Look for shops displaying BISP or HBL Konnect banners.
- Confirm that the outlet is officially registered.
Step 3: Carry Your Original CNIC
- Ensure your CNIC is valid and not expired.
- Resolve verification issues through NADRA before collection.
Step 4: Complete Biometric Verification
- Place your thumb on the biometric device at the shop.
- This ensures safe and accurate release of funds.
Step 5: Collect Your Full Payment
- Demand a printed receipt as proof.
- Do not allow any unauthorised deduction.
Advantages of Shop-Based Payments
Switching from camp sites to shops offers multiple benefits:
| Benefit | Explanation |
|---|---|
| Convenience | Payments available at shops near beneficiaries’ homes |
| Comfort | No more standing in the sun or long queues |
| Time-Saving | Faster and more efficient transactions |
| Accessibility | Payments are available at shops near beneficiaries’ homes |
| Transparency | Easier for women, the elderly, and differently-abled citizens |
Potential Challenges for Beneficiaries
While this system is better, some challenges may still occur:
- Overcrowding at shops during initial payment days.
- Illegal deductions attempted by dishonest agents.
- Technical issues with biometric devices or internet connectivity.
- Low awareness in remote areas about the new payment method.
To counter these issues, BISP is increasing awareness campaigns and has enhanced monitoring systems to ensure transparency.
Complaint and Helpline Support
Beneficiaries facing problems can use these official complaint channels:
- BISP Helpline: Call 0800-26477 for direct support.
- Online Complaints: File via the BISP 8171 portal.
- Tehsil Offices: Visit the nearest BISP office for in-person assistance.
BISP Payment Details – September 2025
- Instalment Amount: Rs. 13,500 per family
- Payment Start Date: September 2025
- Payment Mode: Shops, retailers, HBL Konnect agents
- Eligibility Check: SMS CNIC to 8171 or check via web portal
Conclusion
The closure of BISP camp sites and the transition to shop-based payments are positive step that improves comfort, transparency, and accessibility. Starting September 2025, families can easily collect their Rs. 13,500 instalment from nearby shops or HBL Konnect agents without unnecessary travel or hardship.
By confirming eligibility, carrying a valid CNIC, completing biometric verification, and demanding a printed receipt, beneficiaries can ensure a safe and full payment experience. This new system especially benefits women, widows, elderly citizens, and differently-abled individuals, making BISP truly inclusive.
FAQs – BISP Camp Sites Closed Update
Why did BISP close camp sites?
Because they caused travel difficulties, overcrowding, and poor facilities.
How can I check my BISP payment status?
Send your CNIC via SMS to 8171 or use the official 8171 web portal.
Where can I collect my BISP instalment now?
From authorised shops, retailers, and HBL Konnect agents.
What should I do if an agent deducts money?
Report immediately to the helpline 0800-26477 or file a complaint online.