The Benazir Income Support Programme (BISP) has announced a major update for all beneficiaries. The special camp sites that were set up for distributing payments have now been closed. Starting from the September 2025 installment, beneficiaries will once again collect their payments from designated shops, retailers, and HBL Konnect agents.
This change impacts millions of families who depend on BISP for survival. Below is a detailed breakdown of what this decision means, why it was taken, and how you can smoothly collect your Rs. 13,500 installment.
Why Were BISP Camp Sites Closed?
BISP introduced camp sites in 2023 to reduce fraud, cut illegal deductions, and centralize distribution. However, these camp sites created serious difficulties for families:
- Long travel distances for women, the elderly, and sick beneficiaries
- Standing in long queues under the sun in open fields
- Poor facilities, such as no shade, toilets, or clean drinking water
- Overcrowding and delays caused frustration and discomfort
Because of these challenges, the government decided to return to the older, more convenient shop-based system of payments.
What Does This Change Mean for Beneficiaries?
From September 2025 onwards, beneficiaries will:
- No longer visit camp sites to collect payments
- Collect their installments from local shops, retailers, and HBL Konnect agents
- Save time, travel costs, and physical strain
- Enjoy more flexibility since shops are located closer to villages and towns
This shift makes the process easier, faster, and more accessible, especially for women, widows, and elderly citizens.
How to Collect Your BISP Payment Now
Follow these steps to collect your Rs. 13,500 installment smoothly:
- Check Your Eligibility and Status
- Send your CNIC number to 8171 by SMS
- Or check through the 8171 web portal
- Visit an Authorized Shop or Retailer
- Look for shops with BISP or HBL Konnect banners
- Make sure the shop is an official payment partner
- Carry Your Original CNIC
- Expired CNICs will not be accepted
- Update your CNIC at NADRA if under verification
- Complete Biometric Verification
- Place your thumb on the biometric machine
- Once verified, your payment will be released
- Collect Your Full Payment
- Always demand a printed receipt
- Never allow any deduction by agents
Benefits of Returning to Shop Payments
- Convenience: Shops are closer to beneficiaries’ homes
- Time-Saving: No need to travel long distances or stand in open queues
- Comfort: Shops provide shade and a safer environment
- Accessibility: Easier for women, the elderly, and people with disabilities
- Transparency: Biometric verification ensures the right person receives the payment
Possible Challenges Beneficiaries May Face
While this system is more practical, some challenges may still occur:
- Shops in rural areas could face overcrowding
- Some agents may attempt illegal deductions
- Network or biometric machine errors may cause temporary delays
- Awareness campaigns are needed so that every beneficiary knows about the new system
Frequently Asked Questions
Why has BISP closed camp sites?
Camp sites were closed due to poor facilities, long travel, and overcrowding. Payments are now being distributed again through local shops and retailers.
From where will I collect my installment now?
You can collect your BISP installment from authorized shops, HBL Konnect agents, and retailers near your home.
How do I know if I am eligible for the payment?
Send your CNIC number to 8171 via SMS or check online through the official 8171 web portal.
What documents do I need at the shop?
You only need your original CNIC. If biometric verification fails, update your fingerprints at NADRA.
What if the shopkeeper asks for a fee or cuts my money?
BISP payments are completely free. If any deduction happens, immediately report it to the BISP helpline 0800-26477 or your local Tehsil office.
What if biometric verification fails?
Try again on another machine. If it still fails, update your fingerprints at NADRA. Elderly beneficiaries can request photo verification.
Conclusion
The closure of BISP camp sites and the return to shop-based payments is a positive step for millions of families. Beneficiaries can now collect their September 2025 installment of Rs. 13,500 from local shops, retailers, and HBL Konnect agents without traveling long distances.
To avoid issues:
- Always check eligibility via 8171
- Carry your original CNIC
- Demand a receipt for your payment
- Report any illegal deductions immediately
With this new system, BISP is making payments more convenient, transparent, and accessible, continuing its mission to support Pakistan’s poorest families.